What types of documents does Mailroom handle — and how accurate is extraction?
Mailroom handles vendor invoices, Certificates of Insurance (COIs), housing violation notices, inspection reports, lease documents, and permit paperwork — whether they arrive typed, printed, scanned, photographed, or handwritten. Extraction is 99% accurate across document types. Every field shows a confidence score, and anything uncertain is automatically flagged for one-click human review — so nothing gets posted to your system with bad data. Every extraction decision is logged with a full chain of custody, so you always know what was read, when, and with what confidence.
What tools does Mailroom integrate with?
›
Mailroom integrates with 100+ tools — including Buildium, AppFolio, QuickBooks, Xero, Google Workspace, and more. If you don't see your tool on the list, you can request it. Our team is always adding new integrations, and customer requests go straight to the top of the queue.
What if Mailroom extracts something wrong?
›
Mailroom flags low-confidence extractions for one-click human review before syncing to your PM system. You stay in control, and accuracy improves over time as it learns your vendors and document formats.
How long does setup take?
›
About 10 minutes. Connect your property email inbox, point your scanner to a Mailroom address, and link your Buildium or AppFolio account. Tomorrow's documents start handling themselves.
Do contractors need to change how they send COIs?
›
No. Vendors and contractors keep sending invoices, COIs, and documents the same way — email, fax, mail, portal upload. Mailroom catches everything automatically.
Is Mailroom right for smaller portfolios?
›
Yes. Even if you're managing 20–30 units, vendor invoices still need to be entered, COIs still expire, and compliance notices still land in your inbox. The difference is that at a smaller portfolio size, you're the one doing all of it personally — which makes Mailroom more valuable, not less. Many of our users started with a small portfolio and found that eliminating the admin burden was exactly what let them grow.
Is my document data safe?
›
Documents are encrypted in transit and at rest. Role-based access controls mean only the right people see the right documents. Full audit log on every action. We're built toward SOC 2 Type II.
Where do my documents go — and who controls that?
›
You do. Mailroom stores every document and lets you set rules for how they're organized — by property, vendor, document type, or any folder structure you already use. Documents land exactly where you want them, automatically.
Can I customize how Mailroom handles my documents?
›
Yes. You set the rules — which documents go where, what triggers an alert, and what gets flagged for review. Mailroom follows your workflow, not the other way around.